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What You Will Learn

  • What e-Commerce is, and how it is central to effective business activity today
  • Knowledge about how the different components of e-Commerce work, from back-office processes to front-end interfaces with customers
  • The central roles of business process reengineering (BPR), enterprise resource planning (ERP), and supply chain management (SCM) in integrating business efforts in e-Enterprises
  • How e-Marketing works, e.g., the role of web pages, the employment of partnering arrangements, the use of banners
  • How to deal with data security and payment security issues
  • The impact of e-Commerce on project management

PMBOK® Guide Process Areas

  • Initiating
  • Planning
  • Executing
  • Monitoring and Controlling
  • Closing

PMBOK® Guide Knowledge Areas

  • Project Human Resource Management
  • Project Integration Management
  • Project Communications Management
  • Project Procurement Management


  • Course modules describing the technical and business aspects of e-Commerce developed by renowned experts in project management
  • Course Textbook: The Internet from A to Z, a book by John Cowpertwait and Simon Flynn
  • "Think and Review" section that helps you review key points of the modules
  • Answers to the "Think and Review" section
  • A final exam which contains multiple choice and true/false questions
  • Certificate of Completion.

Topics Covered

  • e-Commerce as a core business model
  • B-to-B, B-to-C, and C-to-C business models
  • e-Commerce components: portals, web browsers, plug-ins, HTML, Javascript, XML, search engines
  • Back-office and front-office processes.
  • Key processes: business process reengineering (BPR), enterprise resource planning (ERP), supply chain management (SCM), sales chain management
  • Security issues: payments security and data security
  • e-Commerce and projects

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