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What You Will Learn

  • Understanding human relations
  • Understanding organizations and organizational behavior
  • Encouraging and building competence of individuals, teams, and the organization
  • Motivating staff in a virtual team environment
  • Getting cooperation from regional offices
  • Managing conflict (with customers, colleagues, and team members)
  • Developing negotiation skills
  • Nurturing interpersonal relations skills
  • Conducting effective meetings
  • Demonstrating leadership abilities
  • Managing expectations (of customers, team members, and management)
  • Developing a sense of accountability and ownership
  • Operating in a political environment
  • Building commitment among team members
  • Developing good communication skills
  • Principles of conducting effective briefings
  • Dealing with difficult employees
  • Using rewards and punishments effectively
  • Myers-Briggs psychological types

PMBOK® Guide Process Areas

  • Initiating
  • Planning
  • Executing
  • Monitoring and Controlling
  • Closing

PMBOK® Guide Knowledge Areas

  • Project Human Resource Management
  • Project Communications Management


People Skills
  • Course modules containing cutting-edge knowledge developed by renowned experts in project management
  • Course Textbook: People Skills, by Robert Bolton
  • "Think and Review" section that helps you review key points of the modules
  • Answers to the "Think and Review" section
  • A final exam which contains multiple choice and true/false questions
  • Certificate of Completion.

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