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What You Will Learn

  • The role of operations management in organizations
  • Tools and techniques to manage production processes, inventories, and quality
  • Supply chain management principles
  • Managing human factors in operations
  • The role of global sourcing and production to enhance operations

PMBOK® Guide Process Areas

  • Planning
  • Executing
  • Controlling

PMBOK® Guide Knowledge Areas

  • Project Human Resource Management
  • Project Integration Management
  • Project Time Management
  • Project Scope Management
  • Project Quality Management
  • Project Communications Management
  • Project Cost Management
  • Project Risk Management
  • Project Procurement Management


  • Course modules containing cutting-edge knowledge developed by renowned experts in project management
  • Course Textbook: Operations Management (Barron’s Business Review Series), by Drs. Jae K. Shim and Joel G. Siegel
  • "Think and Review" section that helps you review key points of the modules
  • Answers to the "Think and Review" section
  • A final exam which contains multiple choice and true/false questions
  • Certificate of Completion.

Topics Covered

  • What is operations management?
  • The link between operations and organizational productivity
  • Managing global operations
  • Forecasting techniques
  • The role of design in operations: design of processes and design of products
  • Quality issues in operations: TQM, ISO 9000, Baldridge Award
  • Quality function deployment (QFD)
  • Value engineering and value analysis
  • Production processes
  • The role of robotics
  • Facility layout
  • Supply chain management
  • Human factors
  • Inventory management (e.g., JIT, EOQ, POQ)
  • Materials requirements planning (MRP)
  • Maintenance and reliability

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