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Quality Management (UMTPM255)   Register Online
 
Overview

Projects are concerned with quality issues. To achieve quality deliverables, organizations must establish processes that lead to consistent performance and deal flexibly with customer needs and wants.

This course offers a comprehensive view of developments in quality management over the past fifty years. It looks at the evolution of perspectives on quality, ranging from the simple view that quality is conformance to specifications to more sophisticated perspectives that see quality as a reflection of customer experiences. It highlights key thinkers, theories, and techniques.

Finally, the course focuses on how the quality perspectives that arose in the production environment can be applied with equal effectiveness in project environments.

Objectives

  • To define the principal attributes of quality on projects
  • To look at the evolution of thinking about quality over the years
  • To identify the business value of quality
  • To identify and demonstrate the key tools used in quality management
  • To determine the difference between quality practices in a production environment vs. a project environment

What You Will Learn

  • Current thinking on what constitutes good quality products and services
  • How to employ a quality "outlook" to improve the quality of project processes and deliverables
  • How to use quality tools to improve quality performance on your projects

PMBOK® Guide Process Areas

  • Initiating processes
  • Planning processes
  • Executing processes
  • Monitoring and control processes
  • Closing processes

PMBOK® Guide Knowledge Areas

  • Project Integration management
  • Project Scope Management
  • Project Quality Management
  • Project Risk Management

Instruction

  • Course modules containing cutting-edge knowledge developed by renowned experts in project management
  • Course supplemental reading: Quality Management Demystified, by Sid Kemp
  • "Think and Review" section that helps you review key points of the modules
  • Answers to the "Think and Review" section
  • A final exam which contains multiple choice and true/false questions
  • Certificate of Completion.

 
 
Register Online

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